Returns & Refunds

At BLK LDY DRNK SHOP, we carefully curate every order. Due to the nature of our food and beverage products, all sales are final. We do not accept returns, refunds, or exchanges for change of mind, taste preferences, or opened products.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or you receive the wrong item, contact us within 5 days of delivery at blackladydrinkshop@gmail.com.

Please include:

• Your order number

• A brief description of the issue

• Photos of the product and packaging

Once reviewed, we'll make it right by providing a replacement, store credit, or refund, at our discretion.

Non-Refundable & Non-Exchangeable Items

We cannot accept returns, issue refunds, or offer exchanges for:

• Opened or consumed products

• Taste preferences

• Orders with incorrect shipping information provided by the customer

• Delays caused by the shipping carrier

• Sale items or gift cards

If you have any questions about your order, we're always happy to help. Contact us at blackladydrinkshop@gmail.com.